The topic of youth and player protection is very close to the heart of every reputable online casino. For many years, there have been numerous efforts to improve and expand youth and player protection on the internet.
Many different strategies have already been launched, such as proof of age with the help of an identity card or the possibility for a player to have himself blocked at an online casino. Unfortunately, these options have not yet achieved the desired success and every year the number of gambling-addicted participants grows. Online casinos are also observing this development very critically, because the joy of gambling should not end in addiction. This serves neither the online casino nor the customer.
For this reason, the Gauselmann Group has now sent its employees on a 120-hour training course so that the service staff can advise users even better on questions regarding this sensitive topic. The training “Excellence in Responsible Gaming” took place at the Austrian Institute for Gambling and Addiction. In order to check the newly gained knowledge of the participants, the very extensive training ended with an examination.
The Gauselmann Group really has to be praised for so much commitment.